Warranty Policies

ZAGG Europe Warranty Policy

This Warranty Policy applies to products branded as ZAGG®, InvisibleShield®, IFROGZ®, mophie®, Gear4®, and BRAVEN®. By purchasing or registering a product from ZAGG, you agree to the terms outlined below.

Product Registration

To be eligible for warranty service, products must be registered at ZAGG.com

  • Purchased from ZAGG.com: Products purchased directly from ZAGG.com are automatically registered to your account. Duplicate registrations will be removed.

  • For Retail or Distributor Purchases: You will be required to provide a valid proof of purchase of the product at registration. Please ensure your proof of purchase meets the below requirements.

    • Place of purchase
    • Item Purchased
    • Price
    • Date of Purchase
  • The below will not be acceptable forms of proof of purchase:
    • Picture of item
    • Delivery or Shipping Confirmation screenshots
    • Bank Statements
    • Warranty Order Receipts

Eligibility

  • Warranty coverage applies only to the original end-user purchaser.

  • Warranties are non-transferable.

  • Products must be purchased from ZAGG, Amazon or an authorized retailer.

Return Requirement

In some cases, you may need to return the defective product.
If so:

  • If the product is received within 30 days, your credit card will be charged the full retail value of the replacement item. Please note all returns must be in receipt of our warehouse and inspected to be refunded. Please allow up to 14 days upon receipt for refund.

Warranty Types

Limited Lifetime Warranty

Applies to select ZAGG products and InvisibleShield.

  • Device-specific products: Covered for the life of the device.

  • Replacement requires:

    • Registration at ZAGG.com

    • Valid credit card

    • Proof of purchase (if purchased offline)

    • Return of damaged item (for certain products)

  • ZAGG may replace the item or provide an equivalent product.

Note: For InvisibleShield products, return may not always be required. Shipping costs are the customer’s responsibility.

Earbud Tips for Life: Damaged or lost earbud tips are eligible for replacement; customer pays shipping.

Two-Year Limited Warranty

Covers select ZAGG products and mophie against defects in materials and workmanship for two (2) years from the date of purchase.

Exclusions:

  • Normal wear and tear

  • Misuse or operation outside intended use

  • Loss or theft

Requirements:

  • Product registration

  • Proof of purchase

  • Valid credit card

  • Return & receipt of the damaged item

A replacement assumes the remaining warranty of the original item or 90 days, whichever is longer.

30-Day Money-Back Guarantee

Products purchased directly from ZAGG.com or authorized ZAGG retail outlets may be returned within 30 days.

  • Proof of purchase is required.

  • Customer may choose a refund, replacement, or exchange.

  • Customized items and gift cards are non-returnable.

  • Shipping costs for returns are the customer's responsibility.

  • Products purchased elsewhere must be returned through the original retailer in accordance with their return policy.

Limitations & Exclusions

ZAGG’s warranties do not cover:

  • Third-party devices or accessories

  • ZAGG or third-party software

  • Damage from alterations, unauthorized repairs, or modifications

  • Products purchased from unauthorized sellers

ZAGG is not liable for incidental or consequential damages, including data loss, revenue loss, or loss of use.

Warranties and remedies are exclusive and replace all other implied or express warranties. Where local laws prohibit such limitations, the coverage is restricted to the maximum extent permitted.

Additional Terms

  • ZAGG may modify this policy at any time without notice.

  • Only ZAGG or its authorized service providers may perform warranty replacements.

  • This warranty is in addition to any rights you may have under applicable consumer laws.

Request a Replacement

Warranty FAQs

What does the ZAGG warranty cover?

ZAGG warranties generally cover defects in materials and workmanship under normal use. Coverage details may vary by product and region.

How do I make a warranty claim?

Warranty claims are typically submitted online by providing proof of purchase and product details. Clear instructions are outlined within the warranty policy page.

Is warranty coverage the same in the UK and EU?

Warranty terms are largely consistent, though EU consumer protection regulations apply. Users should refer to the EU warranty policy page for full details.

Loading results...